Topic: Booking & process
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What Professional Pet Transportation Services Actually Include (Beyond Just Flights)
Categories: TravelAirpets explains what professional pet transportation services truly involve, going far beyond simply booking a flight. From personalised travel planning and complex documentation management to airline cargo coordination, IATA-compliant crates, home collections, and Heathrow handling, the family-run business covers every detail. Established in 1966 and rated 4.9 on Trustpilot, Airpets treats every pet as family,…
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From Home to Abroad: How Our Door-to-Door Pet Relocation Service Works
Categories: TravelA step-by-step walk-through of Airpets’ door-to-door pet relocation service, from the initial quote and UK-wide home collection through pre-flight care at the Heathrow Animal Lounge to customs clearance and home delivery at the destination — covering everything an owner doesn’t want to think about so the pet’s journey runs smoothly.
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Why Timing Matters in Pet Relocations: Planning Ahead for School Holidays and Busy Seasons
Categories: TravelPet relocation cargo space, vet appointments and paperwork all tighten up around school holidays and peak travel seasons. This guide explains why early planning matters — what you can secure 3–6 months ahead, which rules have minimum lead times, and how seasonal flight embargoes affect routing.
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Your Complete Guide to Stress-Free Pet Relocations: From Pickup to Arrival
Categories: TravelA complete walkthrough of how Airpets relocates your pet from initial enquiry to arrival at the new home abroad — covering the bespoke quote, paperwork management, UK-wide door-to-door collection, pre-flight care at Heathrow, and destination handling. Built around decades of experience and purpose-built facilities at Heathrow.
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Can I collect my pet from the Border Control Post after a cancelled flight?
No — once a pet has been checked in for export, they are bonded under customs control and cannot be collected from the Border Control Post.
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What happens if my pet’s flight is cancelled?
If the flight is cancelled before check-in, Airpets rebooks your pet on the next available flight that suits the route and welfare requirements, and we update you immediately.
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What happens if my pet’s flight is delayed?
If the flight is delayed, Airpets keeps your pet at our Heathrow Animal Lounge — not at the airport — until it’s safe and appropriate to transfer them for check-in.
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Can someone else collect my pet on arrival?
Yes, a nominated person can collect your pet on arrival as long as Airpets has their details in advance.
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Can my pet travel on the same flight as me?
In most cases, yes — your pet can travel on the same flight as you, but you don’t have to.
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Should I book my own flight before or after I book my pet’s?
Book your pet’s travel first, before you book your own flight, because pet cargo bookings are limited per aircraft and depend on factors such as crate size, weather, and breed restrictions.