Can I collect my pet from the Border Control Post after a cancelled flight?

No — once a pet has been checked in for export, they are bonded under customs control and cannot be collected from the Border Control Post. Customs bonding means the pet has officially left UK territory in regulatory terms, so they remain in the Border Control Post’s care until they’re cleared for the next flight. Airpets liaises with the Border Control Post and the airline throughout to get your pet on their way as quickly as possible.