What happens if my pet arrives in Australia unwell?

What happens depends on how serious the condition is. For emergencies, the Mickleham quarantine facility has an arrangement with an off-site veterinary clinic where urgent treatment can be carried out. For less urgent issues, quarantine staff will recommend mobile vets you can contact to visit and assess your pet at the facility, or you can choose your own — we can also provide this information ahead of your pet’s arrival.

Any veterinary costs are the owner’s responsibility, and quarantine will also charge a fee for supervising the vet’s visit at their facility. Quarantine staff will contact you directly in either situation, which is why it’s so important that we hold your correct contact details.