About Us

Trust us to keep your family pack together wherever that may be. Our story and values are unique. As a family-run business since the 60s, we’ve stayed true to our roots by prioritising care and respect for all pets. Our trained, dedicated team handles every job with empathy, ensuring safe and smooth transitions. From home collection to air-side drop-off, we treat every pet with the utmost care throughout their journey.

Our Manifesto

A pack, a bond, a connection, a partnership characterised by deep affection, respect, loyalty, love, commitment, family and a dog dam healthy attachment. Find out more below about our core values and promise to you.

Understanding that your pet is family

We understand the importance of entrusting your pet to someone else and are committed to delivering exceptional care and service every step of the way.

Rooted in family values

Like family, we ensure your pet’s journey, near or far is safe, comfortable, and stress-free. With us, your pet is family, never just a shipment.

Safe and comfortable travel

Our tailored services ensure your pet’s experience is safe and comfortable. We handle everything from crates to regulations, ensuring a smooth journey for both of you.

Expert care, every step of the way

Let us handle everything from flights to international regulations. As pet lovers, we are committed to safety, empathy, and transparency throughout.

Commitment to excellence

We understand the trust you place in us, so we go the extra mile to ensure every detail is handled with care—because your pet deserves the best.

Our promise to you

We strive to transport your pet with the same care and attention we’d give our own and  to always be a reliable, safe, and compassionate partner in your pet’s journey.

History

A family business since 1966

The origin of Airpets stretches back over 50 years, when Mr John Woodward, a farmer, established Airpets with a small number of boarding kennels. Following the introduction of the Rabies Act 1974 and located so close to Heathrow, the kennels were then used to provide animal accommodation to meet the quarantine requirements at that time. The increasing demand for people bringing their pets to the UK led to further expansion of the kennels, providing larger and more comfortable facilities for all types of domestic animals.

(Above) Our original logo and founder Mr John Woodward with Ben the Rottweiler, (Right) Mr John Woodward’s daughter Gillian checking Milo in for his flight.

The Pet Travel Scheme was then formed in the 80’s removing the need for quarantine between a growing number of countries and the demand for international pet travel grew. Airpets became an IATA accredited cargo agent with the ability to make flexible airline bookings on behalf of pet owners. This put Airpets at the forefront of developing the booking and health checking process for pets travelling by air cargo from Heathrow.

Today, Airpets is ran by 3rd generation family members, Directors Jack and Hugo, alongside Sophie who leads on moves to Australia and animal welfare. We continue to work closely with all air cargo operators to ensure travel routes remain accessible without compromising on the safety or security of any animal.